Privacy Policy

Last updated: 16 October 2024

At Christmas Tree Farm SA PTY LTD (trading as “Christmas Tree Farm Chandlers Hill”), we respect your privacy and are committed to protecting the personal information of both our customers and our staff. This policy explains what information we collect, how we use it, and the steps we take to keep it secure when you interact with us through our website, online store, or mobile application.

1. Information We Collect

For Customers

• such as your name, email address, postal address, and phone number.
  
• including purchase history and product preferences.
  
• including IP address, browser type, device information, and operating system.
  

For Staff

• such as name, contact details, and employment records.
  
• limited to device information only.
  

2. How We Use Your Information

Customers

• To process and deliver your orders.
• To provide customer support and respond to enquiries.
• To send updates, promotions, or marketing communications (where you have consented).
• To improve our products, services, and website/app experience.

Staff

• To manage employment records and administration.
• To support internal communication and business operations.
• To monitor compliance with workplace policies and legal obligations.

3. Sharing Your Information

We will never sell your information. However, we may share data in the following cases:

• With trusted third-party providers who assist with payment processing, delivery, marketing, and IT support.
• With government or regulatory authorities where required by law.
• In the event of a business change, such as a merger, acquisition, or sale of assets.

4. Protecting Your Information

We use a combination of technical and organisational measures, such as secure servers, encryption, and access controls, to protect your personal information against loss, misuse, or unauthorised access.

5. Your Rights

Customers

• Access – you can request a copy of the personal information we hold about you.
• Correction – you can ask us to update or correct inaccurate details.
• Deletion – you can request that we delete your information, unless we are legally required to retain it.

Staff

• You have the right to access and correct the personal information we hold in your employment records.

6. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on our website and the “Last updated” date will be revised accordingly.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Christmas Tree Farm SA Pty Ltd (trading as “Christmas Tree Farm Chandlers Hill”)

ABN: 57 310 439 778

Email: info@christmastreefarmchandlershill.com

Phone: +61 404 006 085