Frequently Asked Questions
Everything You Need to Know This Christmas!
The Farm & Our Trees
Yes! You’re welcome to visit the farm, pick out your perfect tree in person, and arrange for delivery straight to your door. Deliveries happen Monday through Friday on the next available delivery date to ensure your tree arrives as fresh as possible. Just let us know your delivery details at checkout, and we’ll take care of the rest, bringing the farm magic right to you!
Want to skip the trip? No worries! You can book your tree delivery online now and have your perfect tree brought straight to your home, hassle-free.
We offer two wonderful ways to find your perfect Christmas tree!
For those seeking a classic, hands-on experience, you can choose to cut your own tree from our beautiful forest. This option includes one-on-one help from our friendly staff and a fun ride back to your car, for a small additional service fee. Please note, this is a limited experience due to sustainable harvesting practices.
If you’re after convenience without compromising on quality, our sales shed is stocked with a wide range of freshly cut, premium trees, all ready for you to select and take home today.
Whichever you choose, we’re here to help make your Christmas tree experience memorable and joyful!
To keep things fair and organised for everyone, we don’t offer a tagging or reservation service. Don’t worry, we have plenty of high-quality trees available all season, so there’s no need to fear missing out.
Since our trees continue to grow and change during the season, and because tags can sometimes be lost or removed due to weather or other factors, we can’t guarantee you’ll get the exact same tree if you tag it early. For the best experience, we recommend selecting your tree in person when you visit the farm or sales shed.
A fresh Christmas tree will last over 4 weeks with proper care, often staying vibrant and fragrant throughout the entire holiday season. To keep your tree looking its best, make sure to keep the stand filled with water at all times and place the tree away from direct sunlight, air conditioners, or fans that can dry it out faster.
With these simple steps, your tree will bring festive cheer well beyond four weeks.
Yes! A sturdy stand is essential to keep your tree upright and stable. It also holds water to keep your tree fresh throughout the season. We sell quality stands at the farm to make sure your tree stays safe and beautiful all Christmas long.
You can purchase a stand from us here to complete your Christmas tree setup.
Delivery & Collection
No worries at all. Life gets busy! Justget in touchwith us at least 24 hours before your scheduled delivery and we’ll sort it out for you. Be sure to include your order number and your new preferred date so our elves can update it in time.
It’s best if someone’s home, especially if we’re setting the tree up inside for you. But if you can’t be there, no worries! Please leave a note at checkout with clear instructions or if you require any assistance. Our staff will leave your tree in a safe shady spot, standing in water to keep it fresh. You’ll also get a text message once your tree has been delivered.
We deliver throughout metropolitan Adelaide and surrounding suburbs. Just enter your postcode during checkout to see if delivery is available in your area!
Not sure if your suburb qualifies or right on the edge? Feel free to get in touch and we’ll let you know!
We want you to love your tree! That’s why we offer a satisfaction guarantee. If you’re not happy, we’ll replace it free of charge. Additionally, if your tree doesn’t last until Christmas and you have followed our care instructions,just let us know,we’ll be happy to arrange a replacement.
Trees are delivered between 9 AM and 5 PM on your selected date. While we can’t guarantee an exact time, you’ll receive a text message in the morning when your tree is loaded and the delivery ute is departing the farm, so you know it’s on its way.
If you have any special instructions or timing preferences, just leave a note at checkout and we’ll do our best to help.
We deliver fresh Christmas trees Monday through Friday, starting from November 24th up until December 23rd. This schedule helps ensure your tree arrives fresh and ready to brighten your home for the holidays.
Santa Photo Experience
Absolutely! We love meeting your furry family members. Dogs are welcome at all Santa photo sessions, and we’re happy to include other pets too, as long as they’re friendly and comfortable around people. Just make sure they’re on a leash or in a carrier while waiting their turn.
Have any questions about bringing your pet along? Get in touch and we’ll be happy to help.
We strongly recommend booking your Santa photo session in advance to secure your spot. Walk-ins are welcome if there’s space available, but we can’t guarantee a spot without a booking especially during busy periods.
Have questions before booking? Contact us and we’ll be happy to help.
Yes! The Santa photo area is wheelchair accessible with a ramp for easy entry. While the final path into the forest is on bark chips, we do our best to ensure it’s safe and comfortable for everyone.
We’re also committed to making the experience sensory-friendly. Santa is experienced in working with guests who have sensory sensitivities, including autism, and we’re happy to tailor the session to meet individual needs.
If you have specific accessibility or sensory requirements, please contact us before your visit so we can prepare to make your experience as enjoyable as possible.
The Santa photo experience itself is completely free! After your session, you can choose from a variety of photo packages available for purchase, starting from $30, so you only pay for the images you love.
Have questions about photo packages or payments? Contact us and we’ll be happy to help.
To make sure everyone has the chance to enjoy their time with Santa, we kindly ask that each family books one session. That said, we absolutely welcome multiple families to join the same session. t’s a wonderful way to share the festive fun and make lasting memories together!
If you have any questions or want to plan a group visit, please contact us. We’re here to help!
Each session is booked in 5-minute slots, but you can expect to spend around 5 to 10 minutes with Santa. During that time, Santa will share a special Christmas message to make the visit truly memorable.
If you have any questions about the session, please contact us we’re happy to help!